Contact Us

Crafted with care,
answered the same.

Whether it's an order question, a bulk gifting brief, or just curiosity about the craft — write to us. We read every message ourselves.

24hReply time
100%Human responses
5★Customer care
Reach Us
Emailhello@koklassbags.comWe reply within 24 hours
WhatsApp+91 98765 43210Mon–Sat, 10am–7pm IST
Studio AddressThane West, MaharashtraBy appointment only
Instagram@koklassbagsDMs open for quick queries
Get in Touch

Send us a message

We'll reply within
one business day.

Quick Answers

Common questions,
honest answers.

Not yet — but we're working on it. Currently shipping to all Indian states with free delivery above ₹999.

Yes, for orders of 5 or more pieces. Use the 'Custom Order' option in the form and we'll get back to you within 48 hours.

We offer 7-day returns for undamaged items. Since each bag is handmade, minor variations in colour and texture are natural and not defects.

Gentle hand wash in cold water, flat dry in shade. Avoid soaking. Most bags come with a care card inside.

Handmade means human.

Every question you send is read by someone who genuinely cares about getting you the right answer. No scripts. No bots.

Corporate & Bulk Orders

Gift something
worth remembering.

Premium handmade bags for your team, clients, and events — fully customizable, ethically made, and shipped in gift-ready packaging. Minimum 10 pieces.

Enquire for Bulk Orders